Help Center
Everything you need to know to create with 100+ AI models
Quick Reference
Generate contentDashboard → Choose type → Select model
View wallet balanceDashboard header or Account Settings
View historyDashboard → History
Top up walletAccount Settings → Wallet
Change planAccount Settings → Subscription
Update paymentAccount Settings → Billing
Cancel subscriptionAccount Settings → Subscription → Cancel
Get helpsupport@artifio.ai
Getting Started
Creating Your Account
- Go to artifio.ai
- Click Sign Up
- Enter your email or continue with Google
- Verify your email address
- You're in — top up your wallet from $5 to start generating
Understanding the Wallet
Artifio uses a USD-denominated wallet. Top up any amount between $5 and $5,000; funds never expire and you only spend what each generation actually costs.
- The dollar price is always shown before you generate
- Higher-quality outputs typically cost a bit more
- You're never charged without seeing the price first
Your First Generation
- Log in to your dashboard
- Choose a creation type (Video, Image, or Audio)
- Select a model
- Enter your prompt
- Adjust settings (resolution, style, etc.)
- Review the dollar cost
- Click Generate
- Wait for completion
- Preview and download
Creating Videos
Choosing a Video Model
| Model | Best For |
|---|---|
| Veo | High-quality, realistic video (Google) |
| Sora | Creative, cinematic content (OpenAI) |
| Runway | Fast iterations, style control |
| Kling | Character consistency, multiple quality tiers |
| Hailuo | Smooth motion, natural movement |
| Wan | Versatile generation, speech-to-video |
| Seedance | Motion and dance generation |
Writing Effective Video Prompts
Bad: "A dog running"
Good: "Golden retriever running through a sunlit meadow, slow motion, cinematic, shallow depth of field"
Include:
- Subject (who/what)
- Action (what's happening)
- Setting (where)
- Style (cinematic, documentary, animated)
- Camera movement (pan, zoom, static)
- Lighting (golden hour, dramatic, soft)
Tips for Better Videos
- Start with shorter durations to test prompts
- Be explicit about camera movement
- Describe the mood and atmosphere
- Reference specific visual styles
- Iterate - refine your prompt based on results
Creating Images
Choosing an Image Model
| Model | Best For |
|---|---|
| FLUX | Photorealistic, high detail, editing |
| Ideogram | Text in images, logos, characters |
| Google Imagen | Photorealism, natural scenes |
| Seedream | Fast, versatile generation |
| Grok Imagine | Creative, unique styles |
| HiDream | High-quality, fast generation |
| Qwen | Image editing, transformations |
| Recraft | Upscaling, enhancement |
Writing Effective Image Prompts
Bad: "A mountain"
Good: "Snow-capped mountain peak at sunrise, dramatic orange and pink sky, low clouds in valley, photorealistic, wide landscape shot, golden hour lighting"
Structure your prompt:
- Subject: What's the main focus?
- Style: Photorealistic? Illustration? Oil painting?
- Composition: Close-up? Wide shot? Overhead?
- Lighting: Natural? Studio? Dramatic?
- Details: Colors, textures, mood
Tips for Better Images
- More detail = better results
- Reference specific art styles or artists
- Describe lighting explicitly
- Specify what you DON'T want (if the model supports negative prompts)
- Generate multiple variations and pick the best
Creating Audio
Voice Generation (ElevenLabs)
Create natural-sounding voiceovers and narration.
How to use:
- Select ElevenLabs
- Choose a voice
- Enter your script
- Adjust speed, stability, and clarity
- Generate and download
Tips:
- Write naturally - how you'd actually speak
- Use punctuation for pacing (commas = pauses)
- Keep scripts concise for best quality
- Preview before generating long content
Music Generation (Suno)
Create original music and songs.
How to use:
- Select Suno
- Describe the music you want (genre, mood, instruments)
- Optionally include lyrics
- Generate
Tips:
- Specify genre clearly (lo-fi hip hop, orchestral, punk rock)
- Describe the mood (uplifting, melancholic, energetic)
- Mention specific instruments if important
- Reference similar artists for style guidance
Creating Avatars & Lip-Sync Videos
Choosing an Avatar Model
| Model | Best For |
|---|---|
| Kling Avatar | High-quality talking head videos |
| Infinitalk | Natural lip-sync from audio |
| Wan Speech-to-Video | Detailed control, multiple resolutions |
How to Use
- Upload a portrait image (clear face, front-facing works best)
- Upload or record your audio
- Optionally add a guiding prompt
- Select resolution and settings
- Generate
Tips for Better Results
- Use high-quality, well-lit portrait images
- Keep audio clear with minimal background noise
- Shorter audio clips (under 15 seconds) work best
- Front-facing portraits with neutral expressions sync best
Managing Your Account
Best Practices
Prompt Engineering
Do:
- Be specific and detailed
- Include style references
- Describe mood and atmosphere
- Specify technical details
- Iterate and refine
Don't:
- Use vague, one-word prompts
- Expect perfect results on first try
- Ignore the preview/settings
- Forget to download within 2 weeks
Maximizing Your Wallet Balance
- Start small: Test prompts with lower-cost options before committing to expensive generations
- Be precise: Better prompts = fewer retries = lower total spend
- Check settings: Make sure resolution/duration match your actual needs
- Use the right model: Expensive isn't always better for your use case
Staying Organized
- Download content promptly (2-week storage limit)
- Name files clearly when saving
- Keep a prompt library of what works
- Note which models work best for your needs
Troubleshooting
Content Guidelines
What's Allowed
- Original creative content
- Commercial projects (paid plans)
- Personal projects
- Educational content
- Marketing materials
- Entertainment
What's Prohibited
- Sexual or explicit content
- Content involving minors inappropriately
- Harassment or hate speech
- Violence or gore
- Illegal content
- Non-consensual imagery of real people
- Deepfakes without consent
- Misinformation or fraud
- Spam or malware
Violations result in content blocking. Repeated violations lead to account termination.
Contact Support
support@artifio.ai
Response Time: 24-48 hours
When contacting support, include:
- Your account email
- Description of the issue
- Steps to reproduce (if applicable)
- Screenshots or error messages
- Model and settings used (for generation issues)